Cancellations & Returns
Satisfaction Guaranteed: At Brass Gift Online we are
committed to the customer satisfaction and we are always ready to go extra mile
to achieve this goal.
Payment: Brass Gift Online accepts
American Express, Visa, MasterCard credit cards, Debit Cards, Net Banking and
direct online payment transfer to Brass Gift Center account. We also accept
personal checks, money orders, and bank wires. Payments must first clear before
items are shipped.
Cancellations: Cancellations will only be
considered if the request is made within 48 hours of placing an order, provided
that the shipping process has not yet been initiated for the same Order. A 4%
service charge applied to all cancellation.
Returns: Brass Gift Online will accept
returns on any purchases within 20 days for money back or exchange. No
questions asked! Shipping charges are refunded on returns that are the fault of
Brass Gift Online, or if there is the unlikely event of damage during shipping.
Brass Gift Online does not refund shipping charges if the customer simply does
not like the item. A 4% service charge is applied to returns. The return fee
and shipping charges are waived if Brass Gift Online or the shipping company is
at fault. If the customer is returning the item, it must be sent back fully
insured and postage paid to our address. Please contact us at 7351007433 or
firstname.lastname@example.org before returning item.